Design seamless customer experience journeys with Merge
Reduce churn and improve user loyalty with our expert customer experience design
Success in the modern market often depends on the quality of the customer journey. At Merge, our focus is clear: to streamline these interactions and craft journeys that not only retain but also organically expand your client base. Through our customer experience design, we aim to enhance your brand's relationship with its clients, driving growth and loyalty.
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The case for customer experience design
Customer experience doesn't start and end where you think. From initial awareness, extending far beyond the point of purchase to retention and loyalty, CX is the sum of all interactions a customer has with your product. As you scale your business, it becomes critical to refine and optimize every stage of this journey, since each interaction molds your brand's perception in the customer's eyes.
How does your business benefit from CX design?
The purpose of a good dashboard is clarity and ensuring practical insight, allowing for rapid actions and highlighting the most significant product and business metrics. Our dashboard designs will transform diverse data from multiple sources into easily understandable visualizations.
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What you can get
Merge offers a comprehensive suite of customer experience design services, ensuring your every interaction with customers is optimized for engagement and conversion:
Our approach
By closely following the following approach, we ensure a tailored and effective strategy that meets the specific needs of each client.
1
Business immersion
Our first step is thorough client discovery, where we strive to understand your business, its unique goals, and your target audience.
2
Customer journey map
We lay out the complete customer journey, highlighting and addressing key pain points to enhance overall experience.
3
User research
Next, we conduct thorough and dedicated user research to gain critical insights, ensuring our strategies resonate with your audience's needs.
4
Revamp
Finally, we move into the implementation phase, crafting solutions and prototyping for optimized user interactions.
Who can benefit from our customer experience design?
Businesses, especially those in the process of scaling, will not only attract new clients but also significantly reduce the churn rate. Recognizing your ideal clients is just the beginning. As growth highlights the complex nature of customer interactions, the customer experience design becomes instrumental for success. That’s why we focus on refining your entire customer journey - from advertising to engagement. Our expertise will ensure you maintain a favorable brand perception and nurture lasting customer relationships.
Why choose Merge for customer experience design?
User-focused design
Our designs are user-centric, ensuring relatable and efficient user experiences.
Streamlined user research
We use our top-tier user research skills to determine and cater to nuanced customer needs.
Deep user journey familiarity
We always identify and amplify enhancement opportunities in user journeys.
Rapid prototyping
With ready components, we prioritize effective prototyping and swift implementation.
Dedicated UX lead
Every project is guided by a design lead, overseeing UX, scope, delivery, and important tasks.
Top-tier talent
We're committed to Tier One hiring, ensuring your project benefits from the industry's best talent.
What our clients say
“The collaboration between our two teams has been great. It’s very easy to work with the Merge teammates. With Merge, we’re shipping more iteratively, working faster.”
Ryan Mick, Head of Product Design at Truemed
(FAQ) You might be wondering:
Design for SaaS & Fintech
Why choose Merge for your product design:
Building world-class product interfaces
Partnership & collaboration culture
Your conversions & growth is our main focus
Reliable delivery built on experience
