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How to build an AI assistant for your business or yourself

With careful planning and execution, your own AI assistant can be one of your most valuable assets, learn how you make one in this article.

1 April, 2023
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Welcome to our article on how to build an AI assistant for your business or personal use. Today, having an AI assistant can be a game-changer. They offer benefits like improving efficiency, reducing costs, and enhancing customer experience.

When designing your AI assistant, it's crucial to define your goals, choose the right AI platform, develop the AI logic, train the system, design the user interface, build and test the assistant, and deploy it.

This process is complex but essential to ensure the AI assistant's success, and it is what we’re here to discuss today.

By the way, check our blog if you want to know about the applications of NLP or how NLP in healthcare is becoming increasingly popular, enabling AI assistants to analyze and understand medical data.

Also, if you're interested in creating your own AI assistant for healthcare, consider working with an AI design agency specializing in NLP technology.

And now onto learning how to build an AI assistant that suits your needs.

Want to have an efficient, business-oriented design?

View a recorded webinar with Pavel Tseluyko on how design adds value to your business.

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What is an AI assistant?

Before we dive into the process of building an AI assistant, let's first define what an AI assistant is and the different types that exist.

An AI assistant is an artificial intelligence-powered program designed to perform tasks and provide services to users.

It is capable of understanding natural language commands because it utilizes machine learning and deep learning algorithms to learn from user interactions and improve its performance over time.


Types of AI assistants

In general, AI assistants can be categorized into three main types: voice-activated, task-based, and predictive.

Voice-activated assistants, like Siri or Alexa, are activated by voice commands and are designed to perform tasks like setting alarms, playing music, or controlling smart home devices.

Task-based assistants are built to complete specific tasks like scheduling appointments, sending emails, or organizing documents.

Predictive assistants, like Google Now or Cortana, use machine learning algorithms to anticipate a user's needs and provide relevant information and services before they even ask.

Examples of AI assistants
Examples of AI assistants

Benefits of having an AI assistant

Having an AI assistant can offer numerous advantages, including the ability to enhance productivity, save time and money, and improve the overall experience for both businesses and consumers.

The beauty of AI assistants is that they can automate repetitive tasks, allowing your employees to focus on higher-value work. They can also analyze data and provide insights to help companies to make informed decisions.

What’s more, AI assistants can provide 24/7 customer support, leading to faster response times and increased satisfaction. In healthcare, AI assistants can analyze medical data and assist with diagnoses, leading to improved patient outcomes.

Building your AI assistant

Most current AI assistants are built on RAG — Retrieval Augmented Generation. It’s when you connect a 'knowledge base' through an intermediary layer in the form of a standard (foundational) conversational model like ChatGPT/Bard/Claude. See the perspective of Merge's COO, Anton Parkhomenko, as he delves into the RAG's practical implications.


Anton Parkhomenko


COO, Operations Consultant, AI solutions design

The practical applications of RAG are diverse. For instance, in a customer service chatbot, RAG can pull in the latest product information or customer history to provide customized responses.

In a legal or financial context, RAG can fetch and integrate the latest case laws or market data to offer more precise advice or analysis.

Here’s our step-by-step guide on creating your own AI assistant.

Step 1. Designing the conversational user interface (UI)

Your first task is to create a Conversational UI for your AI assistant. This interface is the gateway through which users will interact with your AI, much like having a dialogue with an intelligent entity. 

Focus on making the UI dynamic, ensuring it can adapt visually to user interactions and incorporate natural language for a seamless, human-like conversational experience.

Step 2. Ensuring an interactive and intuitive experience

In this step, you'll focus on making your AI assistant as interactive and intuitive as possible. Strive for ease of navigation, akin to having a smooth conversation with a friend, and clear interaction pathways that guide users like road signs, ensuring a user-friendly experience.

Step 3. Implementing timely feedback and error handling

Now, you will implement mechanisms for timely feedback and error handling in your AI assistant. The assistant should respond promptly to user inputs, maintaining a natural conversation flow. Also, incorporate a system for gracefully handling errors, guiding users back on track like a patient teacher.

Want to integrate AI into your business but don't know how?

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Step 4. Enhancing human-AI collaboration

At this stage, your goal is to enhance human-AI collaboration. Design your AI assistant to support and complement the user's actions, not to dominate. Build an assistant that fosters trust and confidence, much like a reliable and safe partner in any task.

Step 5. Integrating Large Language Models (LLMs)

In this step, you'll integrate Large Language Models such as GPT-3.5-Turbo and GPT-4 into your AI assistant. These models are the core that enable advanced capabilities like natural language processing, intent recognition, and personalized content creation, transforming complex user inputs into meaningful interactions.

Step 6. Implementing Retrieval Augmented Generation (RAG)

Now, focus on implementing Retrieval Augmented Generation (RAG). This involves using user inputs to retrieve specific data from vector databases, crucial for providing accurate and contextually relevant information based on user queries.

Step 7. Managing contextual and computational limitations

Here, you'll address the contextual and computational limitations of LLMs. Design your AI assistant to efficiently manage conversation data and operate effectively within these constraints, ensuring smooth and intelligent interactions.

Step 8. Developing AI backend conversation control logic

In this crucial step, develop the AI backend conversation control logic. This serves as the command center of your AI assistant, processing information, making decisions, and determining responses. 

Focus on creating custom conversation prompts, connecting to knowledge stores, and implementing quality control mechanisms.

Want to integrate AI into your business but don't know how?

We're here to help.

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Step 9. Utilizing knowledge stores and vector databases

In this step, you'll need to integrate a Knowledge Store, particularly using a vector database approach. This store acts as a comprehensive information reservoir, enhancing the AI's ability to understand and respond effectively. 

Use embedding language models to process data into numerical vectors for efficient retrieval.

Step 10. Choosing and managing databases

Finally, select and manage appropriate databases for your AI assistant. Relational databases like MySQL and PostgreSQL are ideal for structured data, whereas NoSQL databases like MongoDB offer flexibility for diverse data sets. 

Remember to integrate in-memory databases or caching for faster data retrieval and response times. This step involves strategizing how to store conversation history and user metadata effectively, ensuring personalized and efficient interactions with the AI.

Want to have an efficient, business-oriented design?

View a recorded webinar with Pavel Tseluyko on how design adds value to your business.

Watch now

Unlock the potential of AI assistants

In conclusion, AI assistants offer a multitude of benefits for businesses and individuals alike. By following the steps outlined in this article, you can have a bit more clarity in designing and building your own assistant tailored to your specific needs and goals.

Then, whether streamlining processes, improving productivity, or enhancing customer experiences, AI technology can help your business unlock tremendous potential.

And now, by leveraging the power of natural language processing and working with a professional AI design agency, you can develop an assistant that is not only intelligent but also user-friendly.

So, with careful planning and execution, your own AI assistant can be one of your most valuable assets, delivering real-world benefits and making your and your company’s life easier and more productive.

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CEO and Founder of Merge

My mission is to help startups build software, experiment with new features, and bring their product vision to life.

My mission is to help startups build software, experiment with new features, and bring their product vision to life.

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